Service Coordinator

Service Coordinator

Job Status: Full Time
FLSA Status: Non – Exempt
Grade/Level: Entry
Amount of Travel Required: Occasional
Work Schedule: Monday – Friday 7:00am – 4:00pm
Positions Supervised: None

POSITION SUMMARY
Perform various routine clerical duties to support the Service Department Manager and technicians. Facilitate
warranty process and billing. Serve as Service Dispatching back up.
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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable
qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements
❖ Perform billing service tasks for Time & Materials work orders and specific required paperwork associated
with customer's guidelines.
❖ Service Department ordering of parts and supplies.
❖ Serve as the Warranty Specialist in all aspects of parts, returns and billing.
❖ Responsible for all Calibration, Certifications with Department of AG & State requirements.
❖ Operate company vehicle.
• Address customer, vendor, and technician concerns.
• Complete the Core return process.
• Enter information using Excel spreadsheets.
• Maintain filing system both manually and electronically.
• Perform other duties as assigned.

POSITION QUALIFICATIONS
Competency Statements
• Accountability – Ability to accept responsibility and account for your actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Analytical Skills – Ability to use critical thinking and reasoning to solve a problem.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, written – Ability to communicate in writing clearly and concisely.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace.
• Organized – Possessing the trait of being organized or following a systematic method of performing a
task.
• Time Management – Ability to utilize the available time to organize and complete work within a given
deadline.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

EXPERIENCE
Previous office experience required. Valid driver's license with an insurable driving record required.

SKILLS & ABILITIES
• Ability to type at least 45 words per minute.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suites or related software.

EDUCATION
High School Graduate or General Education Degree (GED) required.

PHYSICAL DEMANDS
N (Not applicable) Activity is not applicable to this position.
O (Occasionally) Position required this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands
Stand O
Walk O
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb N
Crawl N
Squat or Kneel O
Bend O
Grasp O
Speak F

Lift/Carry
10 lbs or Less F
11-20 lbs O
21-50 lbs O
51-100 lbs N
Over 100 lbs N

Push/Pull
12 lbs or less O
13-25 lbs N
26-40 lbs N
41-100 lbs N

Other Physical Requirements
• Vision (Near)

WORK ENVIRONMENT Typical busy office environment.

➢ Illinois Oil Marketing Equipment provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

❖ Safety Sensitive Functions-This position is deemed Safety Sensitive since a person improperly performing the essential or marginal functions of the job would constitute a threat to the health and safety of the employee, the employee's co-workers, and/or the public at large.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

*IOME does not offer sponsorship for work visas.

Starting Wage $

Current Openings for Service Coordinator Jobs at Illinois Oil Marketing Equipment, Inc.